CQC Rating and Our Awards

Care Quality Commission

In the Suffolk GP Federation’s Care Quality Commission inspection in January 2019, North East Essex Diabetes Service (NEEDS) was highlighted as being an area of outstanding practice.

You can read the full report here

The CQC said:  ” In October 2018, the north-east Essex diabetes services  (NEEDS) had won a national award in recognition of its clinical excellence at the recent Quality in Care Diabetes award, winning the category for the best adult diabetes education programme.”

“The Suffolk GP Federation C.I.C was also highly commended in the ‘Best Practice and Sustainability’ category for their integrated approach which had improved patient outcomes. The provider continuously and proactively monitored the diabetic service they offered. Regular reports and audits were shared with the North Essex CCG who confirmed they had no concerns about the high level of service offered.  Regular audits had been completed such as the number of patients completing the patient education programmes and the monitoring of patients’ blood test results.

The CCG analysed the progress of the diabetes
quality and outcome (QOF) indicators for the North-East Essex practices comparing 2015/2016 data to 2016/2017 data. This concluded an improvement was seen in eight of the ten QOF indicators. The service saw an average of 1,000 patients per month through the year January to December2018.”


National Diabetes Audit (NDA)

North East Essex CCG achieved very highly in the number of people with diabetes having their eight care processes. They achieved highly in the number of Type 1 and Type 2 patients receiving their checks for:

  • Blood glucose levels (HbA1c) 83.5%
  • Blood pressure 95.4%
  • Cholesterol 92.2%
  • Body Mass Index 94.3%
  • Quit smoking support 96.2%

North East Essex CCG also stood out in regards to diabetes education with 25% of patients attending an education sessions within 12 months of being diagnosed, in comparison to the average in England which is only 8.9%.


Chief Nursing Award (2019)

Local nurse, Emma Birbeck, received the Chief Nursing award at the annual education conference hosted by the East Suffolk and North Essex NHS Foundation Trust (ESNFT). The award recognised Emma for her significant and outstanding contributions towards providing excellent diabetes care.


NHS Oversight Framework (2019)

North East Essex CCG received an ‘Outstanding’ rating for their diabetes care for a second year in a row by the NHS Oversight Framework.


CCG Prescriber Conference (2019)

North East Essex CCG won two awards in the National Diabetes Complete Awards. NEEDS was recognised for meeting their ‘Three Treatment Targets in Diabetes’ and for being the ‘Best Monitoring in Diabetes’.