Surveys, questionnaires and focus groups

Patient feedback from surveys received between 1st October 2016 and 31st December 2016

  • 100% would recommend our service to friends and family if they needed similar care or treatment
  • 78% considered themselves well informed about diabetes
  • 57% considered themselves in control of their diabetes
  • 91% had the opportunity to discuss a plan of action and agree follow up (care plan)
  • 77% receive an annual review of their diabetes
  • 100% felt that the booking staff were pleasant and professional
  • Feedback received from community clinics:
    • Colchester Primary Care Centre
    • Portland Road Surgery
    • Abbey Fields Medical Practice
    • Creffield Road Medical Practice
    • Bluebell Surgery
  • Individual comments:
    • No improvement needed. Very helpful and informative thank you
    • I have always received excellent service 🙂
    • Diabetes team have been fantastic. I’m new to diabetes and really struggling but the team of nurses are great with information and support.
    • The reception was unmanned.
    • All staff were helpful and polite. Very friendly.
    • Thank you for the help!
    • No staff on reception
    • Brilliant once on this service but poor care previously
    • No staff on reception
    • Very helpful